Care & Quality
First rate account management and the highest levels of customer care are at the heart of WestCountry. As a customer-led business, we have built our delivery service and customer care systems around the needs of all our catering and retail customers.
When you call in with an order you may be asked what your account code is, but you won’t be treated like just another number. However large or small, every single WestCountry customer has a dedicated telephone Account Manager and a dedicated face-to-face Field Sales Executive who can be called upon to visit when needed.
These primary points of contact are our customer care professionals, with a passion for food, their job is to provide answers to your questions, to assist with communicating the breadth of our product ranges and to advise on seasonality, including advising what products are ‘best in market’ and what produce is best to avoid due to seasonality, pricing or market availability, all helping to ensure you can make informed buying decisions and purchase with confidence.
Managing unexpected demand is an occupational hazard of operating a business in the south west, our business is set up to act as a virtual storeroom, utilising the strength and responsiveness of our distribution resources to deliver once, twice and sometimes even three times a day, all to help ensure that businesses can successfully navigate the peaks and troughs that come with trading in this seasonal region.
Operating in a highly seasonal region, every trading day needs to be capitalised on and we know that receiving goods seven days a week including Sundays and Bank Holidays enables our customers to prosper, as well as being able to react to 'same day' shifts and peaks in demand. Our maritime climate brings its own challenges, sunshine turning to rain and fog burning off to deliver a mini heatwave, all result in unexpected footfall and demand for many businesses, our second run and on occasions third or emergency run services ensure that our customers can react and cope with these changing demands on stockholding and availability. We are uniquely positioned to deliver this market leading level of service.
WestCountry operates a robust quality control schedule to ensure that we deliver the highest quality produce and service. Our audit schedule includes a stringent test of our documented operational procedures, covering the processes of handling, storing and distributing fresh, chilled and ambient produce within the wholesale sector.
The combination of our delivery service, customer care and support ensures retailers and caterers can operate with the peace of mind that we can provide all the necessary accreditation, traceability and provenance in order to manage safe and compliant businesses. Request our latest documentation here.